SHIPPING WITHIN NEW ZEALAND
SMALL HOMEWARE ITEMS - Tracked Standard within New Zealand $15.00
LARGER HOMEWARE ITEMS (NOT FURNITURE) - Tracked within New Zealand $30.00
* Our courier company for shipping small items within New Zealand is Aramax Couriers
FURNITURE - Tracked Door to Door Furniture Shipping - Please select the shipping that applies to your address at the checkout
* Our courier company for shipping large items within New Zealand is Mainfreight Couriers
Please allow up to 5 working days for dispatch due to a high volume of orders. Once your item has been collected by our Courier, your tracking number will be sent out to the email address provided at the checkout
Courier packages cannot be sent to a P.O BOX - please use a physical address at the checkout
LOCAL DELIVERY - We do offer a local delivery service to most parts of the Bay of Plenty. You can select this at the checkout and the cost will calculate for you.
CLICK & COLLECT - MOUNT MAUNGANUI STORE
Pick up is available during our store opening hours and can be selected as an option at the checkout. See our contact page for store opening hours.
We are located at 41 Hewletts Road, Mount Maunganui, New Zealand
Once you have placed an order and we have it ready for you, you will be sent a 'Ready for pick up' email.
If you have selected CLICK & COLLECT as the shipping option please make sure you are able to collect your order within 10 working days of the purchase. If this isn't possible please email us at firstname.lastname@example.org and we can arrange holding your item.
Pre-orders are items that are not in stock currently but are being made to order and will ship at a later date. The estimated arrival date for the item will be displayed on the product page. If you submit a pre-order, this is treated like an actual order and you will be charged for the item/s and shipping when placing your order and your order will be mailed out to you as soon as the shipment reaches our warehouse. For orders that contain a combination of in stock item/s and pre-order item/s, these will be shipped separately so you receive your in-stock item/s straight away. Pre-order item/s will be shipped on the date advertised on description.
Please be aware there are global shipping delays that have and will continue to affect us and there could be delays with these coming shipments. We cannot guarantee your items will arrive within the time frame given and we will do our best to update customers of delays if this happens. Your pre order sale is final.
Please get in touch asap regarding all returns - email@example.com
If your item is damaged please email us with images so we can arrange the next steps to take. Please hold on to your original online receipt as proof of purchase as we will need this to process any returns or refunds.
All returns will need to be sent back to -
41 Hewletts Road
Mount Maunganui 3116